Refund & Returns Policy
A clear, professional policy for PeptideHaus customers across Europe. Our process is built around secure ordering, product integrity, EU delivery standards, and responsible handling of sealed research-focused products.
Built for product integrity, buyer clarity, and professional support.
Due to the sensitive nature of peptide products, sterile water, bacteriostatic water, and research-support supplies, returns are handled carefully. PeptideHaus can only consider returns or refund requests when products remain unused, unopened, sealed, and eligible under our review process.
Please inspect your order immediately after delivery. Contact us quickly if the package arrives damaged, incorrect, incomplete, or affected by a delivery issue.
When a return may be reviewed
Simple resolution path
Items we normally cannot accept back
For quality and safety reasons, PeptideHaus usually cannot accept returns for opened, used, temperature-compromised, tampered, relabelled, damaged-after-delivery, or customer-handled products.
Refund and return request process
Contact Support
Email helfen@peptidehaus.de with your order number, product name, and reason for the request.
Send Photos
For damaged or incorrect items, include clear photos of packaging, label, and delivery condition.
Review
Our team checks eligibility based on seal condition, delivery proof, product integrity, and order details.
Resolution
Approved cases may receive replacement, store credit, partial refund, or refund depending on the issue.
European support with clear communication.
PeptideHaus serves customers across Germany, Netherlands, France, Spain, Italy, Scandinavia, Austria, Switzerland, Belgium, Portugal, and wider Europe. Policy requests are reviewed in English, with local-language support where possible.
Helpful PeptideHaus pages
Refund & returns questions
Can I return an opened product?
No. Opened or used products cannot be returned because product integrity can no longer be verified.
What should I do if my order arrives damaged?
Contact helfen@peptidehaus.de with your order number and clear photos of the package, label, and damaged item.
Can I cancel an order?
Orders may be cancelled only before processing or dispatch. Once shipped, the delivery process cannot usually be stopped.
How are approved refunds processed?
Approved refunds are normally returned to the original payment route where possible, or resolved by store credit or replacement.
Need help with an order?
Send your order number, product name, delivery country, and issue details. Our support team will review your request.
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