Refund & Returns Policy
A clear policy for PeptideHaus customers across Europe, focused on order accuracy, sealed-product integrity, damaged-delivery support and a structured return-review process.
Built around product integrity and clear customer support.
Due to the sensitive nature of peptide products, sterile water, bacteriostatic water and research-support supplies, return requests are reviewed carefully.
Products considered for return must remain unopened, unused, sealed and in original packaging.
Return requests should be submitted within 7 days of confirmed delivery.
The product must match the order record, invoice and customer details.
Photos may be required for damaged, incorrect or incomplete shipments.
PeptideHaus may reject a return where product integrity can no longer be verified.
Items we normally cannot accept back
For quality and safety reasons, PeptideHaus usually cannot accept returns for opened, used, temperature-compromised, tampered, relabelled or customer-damaged products.
Peptide Products
Semaglutide, Tirzepatide, Retarutide, BPC-157, TB-500, CJC-1295, Ipamorelin, GHK-Cu, PT-141 and related peptide products once opened or handled.
Blended Products
GLOW Blend, KLOW Blend, BPC-157 + TB-500, Cagrilintide + Semaglutide and similar combined products once opened or handled.
Support Supplies
Sterile water, bacteriostatic water, antibacterial water and related research-support products once seal integrity is lost.
Special Orders
Wholesale, bulk, reserved, discounted or custom-availability orders may be final sale unless otherwise agreed in writing.
Refund and return request process
Contact Support
Email helfen@peptidehaus.de with your order number, product name and reason for the request.
Send Photos
For damaged or incorrect items, include clear photos showing the packaging, product label and delivery condition.
Eligibility Review
The support team reviews seal condition, delivery evidence, product integrity and order details.
Resolution
Approved cases may be resolved by replacement, store credit, partial refund or refund depending on the issue.
Support for customers across Europe
PeptideHaus serves customers across Germany, the Netherlands, France, Spain, Italy, Scandinavia, Austria, Switzerland, Belgium, Portugal and wider Europe. Policy requests are reviewed in English, with local-language support where possible.
Order, policy and product links
Refund & returns questions
Can I return an opened product?
No. Opened or used products cannot normally be returned because product integrity can no longer be verified.
What should I do if my order arrives damaged?
Contact helfen@peptidehaus.de with your order number and clear photos of the package, product label and damaged item.
Can I cancel an order?
Orders may be cancelled only before processing or dispatch. Once shipped, the delivery process cannot usually be stopped.
How are approved refunds processed?
Approved refunds are normally returned to the original payment route where possible, or resolved through store credit or replacement depending on the case.
Need help with an order?
Send your order number, product name, delivery country and issue details. The PeptideHaus support team will review your request.
Clear policies. Professional support.
Review your order carefully after delivery and contact PeptideHaus promptly if something is damaged, incorrect or incomplete.